Privacy Policy Last updated: 24/02/2024
At Trading Edge (“we,” “our,” or “us”), protecting your privacy is a priority. This Privacy Policy outlines how we collect, use, store, and process your personal data when you interact with our website (Trading Edge, referred to as the “Website”).
Our Data Privacy Principles
• Transparency:
We are committed to keeping you informed. Whether you're browsing the Website or accessing our crypto trading services through third-party providers, you’ll always know what data we collect and why. We deliver these updates clearly and at the appropriate moments during your interaction.
• Purpose-Driven Data Use:
Your personal data is processed solely for reasons described in this Policy — including platform access, communication with partner trading services, personalisation, performance improvements, legal compliance, and enhanced user experience.
• Control Over Your Data:
You may request access, correction, deletion, restriction, or export of your data at any time. We respect your rights under Australian law, the GDPR, and other applicable frameworks. Email your request to: [email protected].
• Data Security:
While no system is immune from risk, we maintain high-security standards and advanced safeguards to protect your personal information at all times.
1. Scope of This Policy
This Policy applies to any personal data that could identify you directly or indirectly. It covers how we handle your data — from collection and processing to storage and eventual deletion.
“Processing” includes actions such as collecting, storing, retrieving, modifying, sharing, and destroying data.
Trading Edge is intended for users aged 18 and over. We do not knowingly collect or retain information from minors. If we become aware of such collection, we will promptly delete the data.
2. When We Collect Your Data
We collect your personal data when you:
- Access or use our Website
- Submit forms or interact with our services
- Engage with third-party trading partners via our platform
3. Optional vs. Required Data
Providing personal data is always voluntary. However, certain services (like trading access or account creation) may be unavailable if required information is not submitted.
4. What Personal Data Do We Collect?
a) Data collected automatically: Device type, IP address, pages visited, browser version, location, session time, and crash logs — some of which may not personally identify you.
b) Data you provide: Name, phone number, and email address — typically shared when signing up or connecting to third-party trading platforms.
c) Trading-related data: Information you submit directly for use on third-party platforms, including account details, investment preferences, or verification information.
5. Legal Basis for Processing Your Personal Data
Trading Edge processes your Personal Data only when we have a valid legal basis to do so. The legal grounds under which we may handle your data include:
- Consent: You have explicitly provided your consent — for example, when submitting information for use on a third-party trading platform.
- Legitimate Interests: Processing is necessary for our operational or business purposes, such as service improvement, fraud prevention, or analytics, provided your privacy rights are not overridden.
- Legal Obligation: We are required to process your data to comply with regulatory or statutory duties under applicable laws.
If you would like more information about how our processing activities align with these legal bases, feel free to contact us at [email protected].
Purposes and Justifications
| # | Purpose | Legal Basis |
|---|---|---|
| 1 | Forwarding information to third-party trading platforms Only upon your direct request or registration. |
Consent |
| 2 | Responding to inquiries, support requests, or account assistance | Legitimate Interest |
| 3 | Fulfilling regulatory, legal, or court-imposed obligations | Legal Obligation |
| 4 | Improving Trading Edge’s services and user experience | Legitimate Interest |
| 5 | Preventing fraud and abuse of our systems | Legitimate Interest |
| 6 | Executing internal operations and business management e.g. compliance, audits, planning |
Legitimate Interest |
| 7 | Conducting analytics and research (including statistical reports) | Legitimate Interest |
| 8 | Protecting Trading Edge’s legal rights and assets including responding to claims or disputes |
Legitimate Interest |
6. Sharing Your Personal Data with Third Parties
We may share your Personal Data with selected third parties under specific conditions, ensuring your privacy is protected and compliant with legal standards.
- Third-Party Trading Platforms: At your request, we may transfer your contact and identification details (e.g., name, email, phone) to third-party services for trading-related onboarding.
- Technology & Infrastructure Partners: We work with service providers for hosting, analytics, diagnostics, and customer experience enhancement. These providers may process your data solely on our behalf and under strict confidentiality agreements.
- Business Partners & Affiliates: Your information may be shared with affiliated entities helping to deliver Trading Edge services.
- Legal and Regulatory Authorities: We may disclose your data if required by law or to protect our rights or those of others (e.g. law enforcement, regulators, court orders).
- Corporate Transactions: In the event of a merger, acquisition, financing, or insolvency proceeding, data may be transferred as part of the business assets.
All third-party recipients are contractually bound to process your data securely and in compliance with applicable privacy laws.
7. Cookies and Third Party Services
We may use third-party services (such as analytics tools or advertising networks) that rely on cookies or similar technologies. These providers operate under their own privacy policies.
Cookies are small text files stored on your device when you access our Website. They help improve your user experience by remembering preferences and customizing content and services.
We use both session cookies (which expire once you close your browser) and persistent cookies (which remain after browsing ends and recognize returning visitors).
Types of Cookies We Use
| Type of Cookie | Purpose | Additional Information |
|---|---|---|
| Strictly Necessary Cookies | Enable navigation, authentication, and delivery of requested features or services. | Stores user identifiers, such as session data and login status. Deleted when browser closes. |
| Functionality Cookies | Remember user preferences and settings for future visits. | Persist on your device until they expire manually or automatically. |
| Performance Cookies | Collect anonymized data to analyze traffic and enhance performance. | Some expire at session end, others persist longer. Cannot personally identify you. |
Blocking or Removing Cookies
You can adjust your browser settings to disable or delete cookies. Refer to the official support pages of:
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
Note: Disabling cookies may affect functionality or availability of certain features on our Website.
Online Tracking Notice
Currently, this Website does not respond to Do-Not-Track signals.
8. Retention of Your Personal Data
Trading Edge retains your Personal Data only as long as needed to fulfill the purposes outlined in this Policy or to comply with applicable laws and regulations.
Where applicable, we may retain your data for up to 12 months for trading services and may extend this period by an additional 12 months with your consent.
We conduct routine reviews of stored data and delete what is no longer necessary.
9. Transfers of Data to Other Countries
Your Personal Data may be transferred outside your jurisdiction to third countries or international organizations. In such cases, we implement appropriate safeguards to ensure your rights are upheld.
For EEA residents, transfers will occur only when:
- The destination is deemed adequate by the European Commission under GDPR Article 45.
- A binding and enforceable agreement is in place between public authorities (GDPR Article 46(2)(a)).
- We use standard contractual clauses approved by the European Commission (link).
To learn more about the measures we take when transferring data internationally, contact us at [email protected].
10. Protection of Your Personal Data
We employ technical and organizational safeguards to protect your data from unauthorized access, loss, misuse, or destruction.
While we strive for high security, no system is entirely immune. Transmission of data over the Internet carries inherent risks, and we cannot guarantee absolute protection.
In situations beyond our control (e.g., legal obligations to share data with authorities), we cannot be held responsible for third-party data handling practices.
Please exercise caution and do not share sensitive personal details unnecessarily. If you have any concerns about your data, reach out to us directly.
11. Links to Third-Party Websites
The Website may include links to third-party websites or applications. Trading Edge does not control these websites or their data collection and privacy practices. We are not responsible for their actions or the way they process your Personal Data.
Before using or sharing any data with such external sites, we strongly recommend reviewing their respective privacy policies.
12. Updates To This Policy
Trading Edge may revise this Privacy Policy from time to time. When updates occur, we will post the new version on the Website.
For significant changes, we will make reasonable efforts to notify you—via the Website or other means. Unless otherwise stated, any revisions become effective once published on the Website.
13. Your Rights Regarding Your Personal Data
You may request access to your Personal Data, correct inaccuracies, delete information no longer necessary, and limit how we process your information.
For EEA Residents:
- Right of Access: Request confirmation of whether your data is processed, and receive a copy with processing details.
- Right to Rectification: Ask us to correct or complete any inaccurate or incomplete Personal Data.
- Right to Erasure: Request deletion of your data under specific legal grounds (e.g., consent withdrawal, data no longer needed).
- Right to Restrict Processing: Ask us to limit how we use your data during specific disputes or legal processes.
- Right to Data Portability: Receive your data in a portable format and transmit it to another controller if technically feasible.
- Right to Withdraw Consent: Revoke your consent at any time, without affecting prior lawful processing.
- Right to Object: Object to data processing for direct marketing or based on our legitimate interests.
- Right to File a Complaint: Submit a complaint to a supervisory authority in your Member State if you believe your data rights have been violated.
We will respond to valid requests within 30 days. In complex cases, this deadline may be extended by up to 60 more days. We will inform you if such an extension is needed.
These rights may be limited or overridden by national or EU laws. If requests are repetitive, excessive, or manifestly unfounded, we may refuse to act or charge a reasonable administrative fee.
To protect your data, we may request proof of identity before fulfilling any rights-related requests.